Get in Touch

Have questions about pet insurance? Need help with a claim? Our friendly team is here to help you and your furry friends.

Send us a Message

Contact Information

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Email Support

support@pooches.com

Response within 2 hours

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Phone Support

1-800-POOCHE

Mon-Fri 8AM-8PM EST

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Live Chat

Available 24/7

Instant support

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Office Address

123 Pet Street

New York, NY 10001

By appointment only

Need Quick Help?

Check out our FAQ section for answers to common questions

How Can We Help You?

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Policy Support

Questions about coverage, deductibles, and policy changes

Claims Assistance

Help with filing claims, tracking status, and payments

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Billing & Payments

Payment methods, billing questions, and account updates

Ready to Get Started?

Get a quote for your pet in under 90 seconds